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Your data choices at galisata

Your account data, cookie choices and payment records for UPI, Paytm, PhonePe and Google Pay are covered here, so you know what we collect before you open your…

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galisata Your data choices at galisata
CONTACT ROUTES

Three ways to reach our privacy team

Privacy questions deserve a clear route, not a guess. You can contact us from your account, by email or through the help area, and we may ask you to confirm details before…

Email privacy desk Write to us from the email linked to your account and include the data request you want us to check. We may ask for account details before sharing or changing any record.
In-account chat Use chat after signing in when your request concerns cookies, wallet records or login activity. The signed-in route helps us connect your message with the correct account without exposing data in open channels.
Document change request If your name, phone number or payment proof needs correction, send a clear request with the updated document. We check each file before changing records that affect account access or withdrawals.
DATA CONTROLS

Six checks behind account data care

Our policy is written around the account journey you actually use: sign-in, cookies, wallet actions, gameplay records, device checks and support contact.

Account data handling

We use your name, contact details and account identifiers to create access, verify ownership and answer account questions. Staff access is limited by role, and internal checks record when sensitive fields are viewed.

Cookie choices

Cookies help us keep you signed in, remember basic settings and measure page stability. You can manage browser cookies, though some account functions may not work correctly if essential cookies are blocked.

Wallet record care

Payment records for UPI, Paytm, PhonePe and Google Pay are kept to match deposits, withdrawals, refunds and disputes. We store reference IDs and status records, not your full app login details.

Login security

We record device, browser and session signals to spot unusual account access. If a login pattern looks risky, we may pause certain actions until you confirm ownership through our support route.

Storage period

We keep records only while they are needed for account service, legal duties, fraud checks, disputes or audit needs. When retention is no longer required, we delete or anonymise data where our systems allow.

Update requests

You can ask us to correct, export or remove eligible account data. Some records, such as payment references or dispute files, may need to stay for lawful reasons even after access changes.

Privacy Policy questions for India accounts

These answers explain how the policy applies when you create an account, use the lobby, manage cookies or contact us about your data. They are written for India account flows, including UPI, Paytm, PhonePe and Google Pay records. If your request depends on local law, we will tell you what can be changed, what must be retained and what verification is needed.

We collect data you provide during account opening, sign-in and support contact, such as name, contact details, device signals and payment references. We use it to run your account and handle privacy requests.

We use payment references to match deposits, withdrawals, reversals and disputes with your account. We do not need your full payment app password, and we never ask you to share it.

Yes, you can ask us to correct eligible account data. We may request proof before changing names, phone numbers, payment identifiers or documents, because those changes can affect access and wallet checks.

Cookies help keep sessions active, remember basic settings and measure page performance. You can change browser cookie settings, but blocking essential cookies may affect sign-in, wallet status and account security checks.

Only teams that need access for account service, verification, payment matching, fraud checks or legal duties can view relevant records. Access is limited by role and sensitive activity is logged internally.

Retention depends on the record type. Some data is kept while your account is active, while payment references, dispute files or legal records may be stored longer where required by law.

Use the signed-in help route or email us from the address linked to your account. Tell us what you want checked, changed or removed, and we will explain any verification steps.

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