Reference

Our Terms and Conditions Explained Clearly

These terms govern your account with galisata — what you can do, what we commit to, and how disputes are handled.

Applies to all account holders in IndiaCovers deposits via UPI, Paytm, PhonePeSubject to local law where you access the platformUpdated when our policies change

Explore the lobby Read FAQ

What These Terms Actually Cover

galisata Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By opening an account on galisata, you agree to these terms in full. They cover account creation, fund management, permitted use of the lobby, dispute resolution, and termination rights for both parties. Access to our platform depends on local law in your state or territory —

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where local law permits, these terms apply without modification. Payments processed through UPI, Paytm, and PhonePe are subject to the same terms as all other transactions on the platform. We reserve the right to update these terms at any time; continued use of your account after
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an update constitutes acceptance of the revised terms. If you disagree with any amendment, you may close your account before the change takes effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Contact Us About These Terms

Email Support Send your terms-related queries to our support address and we aim to respond within 24 hours. Include your account ID so we can locate your record quickly and respond accurately.

Live Chat Our chat agents are available around the clock inside the account portal. For terms clarifications, disputes, or account-access questions, live chat is the fastest path to a resolution.

Help Centre The Help Centre on galisata.com holds our full terms document, version history, and answers to the most common eligibility and account-use questions raised by holders in India.

HOW WE HANDLE THIS

Our Commitments Under These Terms

We hold ourselves to the same standards we publish. Here is how each commitment translates into daily practice on the platform.

Data Handling

Account data you submit — name, contact details, payment preferences — is stored on encrypted servers. We do not sell your data to third parties and we only share it when required by applicable law.

Cookie Policy

We use session and analytics cookies to keep your account signed in and to improve page performance. You can manage cookie preferences in your browser settings at any time without affecting core account functions.

Account Security

Two-step verification is available for all accounts. We recommend enabling it, particularly if you use UPI or Paytm for withdrawals, so that payout requests require a second confirmation from your registered device.

Data Retention

We retain account records for as long as your account is active and for a further period required by applicable financial regulations. After that period, personal data is deleted or anonymised from our systems.

Rights Requests

You may request a copy of your personal data, ask us to correct inaccuracies, or request deletion of your account data by writing to our support team. We process these requests within the timeframe required by law.

Dispute Resolution

If you believe these terms have been applied incorrectly to your account, raise a formal complaint via email. We review every complaint and respond with a written decision within five business days.

Common Questions About Our Terms

The answers below address what account holders in India ask most frequently about these terms, their rights, and how the platform applies its policies in practice.

These terms apply to every person who opens or uses an account on galisata, regardless of which device they access it from. Access depends on local law and is available where local law permits in your state or territory.

We may update the terms at any time. When we do, we notify account holders via the registered email address or through a notice inside the account portal before the change takes effect, giving you time to review it.

Any verified balance in your account wallet at the time of closure is returned to you via your last used withdrawal method — UPI, Paytm, or PhonePe. We process this within five business days of the closure request.

Send a data-access request to our support email with your account ID. We compile and deliver a copy of your personal data in a readable format within the period required by applicable data-protection law.

The core terms are the same across India. However, access to specific sections of the platform depends on local law in your state. Where local law restricts access, those restrictions apply and we enforce them at the account level.

Creating multiple accounts, using automated tools to interact with the lobby, attempting to manipulate game outcomes, or providing false identity details are all prohibited. Breaches may result in account suspension and forfeiture of any unverified balances.

Email our support team with your account ID and a description of the issue. Mark the subject line 'Formal Complaint'. We acknowledge within 24 hours and provide a written decision within five business days of receiving your complaint.

Our Terms and Conditions Explained Clearly

Contact Us About These Terms

Our Commitments Under These Terms

Data Handling

Cookie Policy

Account Security

Data Retention

Rights Requests

Dispute Resolution

Common Questions About Our Terms

01 Who do these terms apply to?

02 Can galisata change these terms without notice?

03 What happens to my funds if my account is closed?

04 How do I request a copy of my account data?

05 Are these terms different for users in different Indian states?

06 What conduct is prohibited under these terms?

07 How do I raise a formal complaint about how these terms were applied to my account?

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